Alert Notifications

Overview

• Alert Notification Records serve as a centralized, historical audit trail dedicated to logging and storing all alert notifications generated and dispatched by the Bonree ONE monitoring platform. Specifically, they document notifications triggered when alerts—created by detection rules—activate configured response policies.
• Functioning as the "communication black box" for operations teams, these records do not directly resolve incidents. However, by faithfully capturing every notification event, they provide critical data support for enhancing operational transparency, establishing accountability, and improving efficiency. This capability constitutes an indispensable operational management feature within modern observability platforms.

Value

• Enhanced Observability: Provides observability into operational activities, enabling teams to not only understand what alerts the system generated but also clearly visualize whether "the human response to alerts" was adequate. This forms a closed-loop management process for operations.

• Clear Accountability: Provides an immutable "chain of evidence" that clearly documents the flow of alert information. This helps clarify responsibilities in team collaborations and prevents mutual blame-shifting.

• Improved Operational Efficiency: Rapid query and verification capabilities significantly reduce time spent on disputes such as "whether notifications were sent." This allows operations teams to focus more on resolving the alerts themselves, thereby enhancing overall operational efficiency.

Use Cases

• Alert Investigation and Post-Incident Review:

  • When an alert is triggered but the responsible personnel claim they "did not receive it," this function allows verification of whether the notification was successfully sent and to whom. It helps determine whether the issue lies with notification configuration or human oversight.
  • Additionally, it enables tracing the historical occurrence and notification process of past alerts for post-incident analysis and review.

• On-Duty and Shift Handover:

  • Newly assigned duty personnel can quickly grasp currently active alerts and their notification history through the records, preventing information gaps during transitions.

• Configuration Validation and Debugging:

  • After modifying or creating new "alert response policies," teams can verify whether the policies were triggered and executed as intended by reviewing notification records. This serves as a critical method for debugging configuration accuracy.

• Performance and Reliability Analysis:

  • Analyze the stability and latency of notification channels. For example, track delivery success rates and average delivery times for SMS and emails to evaluate the reliability of operational communication links.

Operational Scenario

• Search: When users need to query notification records in the alert notification template list, they can filter based on Alert ID, Notification Method, Notification Content, Response Policy, and Notification Status in the search box.

• Export: When users need to export alert notification records, they can batch select the data and click the 【Export】 button to generate a CSV file locally for statistical analysis, post-incident review, and other purposes.

Start Using

1. Log in to Bonree ONE.
2. Navigate to Intelligent Alerting > Alert Notifications.
3. The following operations are supported: Search, Export time templates.
4. The list provides the following fields: Alert ID, Notification Method, Notification Content, Notification Time, Last Updated Time, Recipient/Group, Trigger Reason, Response Policy, and Notification Status.
5. Notification Status includes: Success, Failure, Unknown, and Partial Success.
   • Failure may be due to reasons such as network connection failure, code errors, etc.
   • Partial Success indicates that some recipients in a group received the notification successfully while others failed.
   • Unknown refers to a state where the notification was triggered but no confirmation of its success has been returned yet. Once a result is returned, the status will be updated to either Success or Failure.
6. If an alert triggers a response policy and generates a notification, a record with the status Unknown will appear in the alert notification list. Once the platform confirms successful execution, a signal will be received under the corresponding notification method, and the status will be updated to Success. If the execution is very fast, the status may directly show Success or Failure.